Refund Policy
Last updated: October 2, 2026
One-Time Invitation Purchases
An invitation purchase is a one-time payment for a personalised digital service: invitation artwork, an animated film, and an original song created specifically for your celebration. One purchase covers your whole invitation: the artwork, an original song, the finished film and the link you share with guests. You pay at the start — no subscription. You approve the artwork before the film is created.
Because the work is personalised to your celebration, a purchase is non-refundable once generation has begun on your invitation. If you have paid and no generation has run at all, contact us and we will make it right. If a generation fails technically, it is made good automatically at no extra charge — a technical failure is never your loss.
Confirmed billing errors are always corrected, and nothing in this policy limits your rights under applicable consumer protection law.
Credit-Based Billing (legacy accounts)
The sections below apply to legacy accounts that purchased credits or subscription plans. Credits are consumed when generating AI content; each generation deducts credits based on the model and output type used.
Unused Credits
Purchased credits that have not been used are eligible for a full refund within 14 days of the original purchase date. After 14 days, unused credits are non-refundable.
Used Credits
Credits that have been consumed for content generation are non-refundable. Once a generation job is submitted and credits are deducted, the transaction is final regardless of whether you are satisfied with the output.
Subscription Cancellation
You may cancel your subscription at any time. Upon cancellation:
- Your access continues until the end of your current billing period.
- No prorated refunds are issued for partial months or unused time within a billing period.
- Any remaining credits included with your plan expire at the end of the billing period.
Welcome and Promotional Credits
Credits granted as a welcome bonus or through a promotional offer are non-refundable, as no purchase was made for these credits.
How to Request a Refund
Email us at support@rhyora.com if you have paid for an invitation and no generation has run on it yet, if you were charged twice for the same invitation, if a payment failed but your bank still shows the debit (we apply it to your invitation or return it), or, on a legacy account, for eligible unused credits. Please include:
- Your account email address
- The invoice number, or the date and amount of the payment
- The reason for your request
Processing Time
Approved refunds are processed within 5–10 business days. The refund will be credited to the original payment method used for the purchase.