Refund Policy
Last updated: April 1, 2026
One-Time Invitation Purchases
An invitation purchase is a one-time payment for a personalised digital service: invitation artwork, an animated film, and an original song created specifically for your celebration. Before you pay, describing your celebration, shaping the wording, and reading your song's lyrics are free — and after payment, you approve the artwork before your film is created.
Because the work is personalised to your celebration, a purchase is non-refundable once generation has begun on your invitation. If you have paid and no generation has run at all, contact us and we will make it right. If a generation fails technically, it is made good automatically at no cost to you — a technical failure is never your loss.
Confirmed billing errors are always corrected, and nothing in this policy limits your rights under applicable consumer protection law.
Credit-Based Billing (legacy accounts)
The sections below apply to legacy accounts that purchased credits or subscription plans. Credits are consumed when generating AI content; each generation deducts credits based on the model and output type used.
Unused Credits
Purchased credits that have not been used are eligible for a full refund within 14 days of the original purchase date. After 14 days, unused credits are non-refundable.
Used Credits
Credits that have been consumed for content generation are non-refundable. Once a generation job is submitted and credits are deducted, the transaction is final regardless of whether you are satisfied with the output.
Subscription Cancellation
You may cancel your subscription at any time. Upon cancellation:
- Your access continues until the end of your current billing period.
- No prorated refunds are issued for partial months or unused time within a billing period.
- Any remaining credits included with your plan expire at the end of the billing period.
Free Tier Credits
Credits provided as part of the free tier or promotional offers are non-refundable, as no purchase was made for these credits.
How to Request a Refund
To request a refund for eligible unused credits, email us at support@rhyora.com with the following details:
- Your account email address
- Invoice number or transaction ID
- Reason for the refund request
Processing Time
Approved refunds are processed within 5–10 business days. The refund will be credited to the original payment method used for the purchase.